Privacy policy
Effective Date:12/9/2024
At Buono Wines, we value your privacy and are committed to protecting your personal information in compliance with Australian Privacy Principles (APPs) under the Privacy Act 1988.
1. Information We Collect**
Personal Information: Name, contact details, and payment information.
Usage Data: Information on how you interact with our website and services.
2. How We Use Your Information
- To provide and enhance our sommelier services, wine dinners, wine consulting, and mobile wine bar.
- To process payments and manage bookings.
- To communicate with you about our services and special offers.
3. Disclosure and Sharing
- We do not sell or rent your personal information.
- We may share your data with third-party service providers who assist in delivering our services (e.g., payment processors).
4. Data Security
- We use appropriate security measures to protect your data.
- In the event of a data breach, we will notify you in accordance with Australian law.
5. Access and Correction
- You can request access to or correction of your personal information by contacting us at [email protected].
6. Cookies
- We use cookies to improve your experience on our site. [See our Cookie Policy for more details.]
For further information, don't hesitate to get in touch with us at [email protected].
.Terms and Conditions
Effective Date:12/9/2024
Welcome to Buono wines]. By using our website and services, including sommelier services, wine dinners, wine consulting, and our mobile wine bar, you agree to the following terms:
1. Service Description
Sommelier Services:** Personalized wine recommendations and tastings.
Wine Dinners:** Curated wine pairings for dining events.
Wine Consulting:** Expert advice on wine selection and storage.
Mobile Wine Bar:** On-site wine service for events.
2. Booking and Payments**
- All bookings require a deposit of half of the cost for the event or full payment, depending on the service.
- Prices vary based on the type of event, number of guests, and wine selection.
3. Cancellations and Refunds
Sommelier Services Wine Dinners & Mobile Wine Bar** Full refunds for cancellations made prior 30 days in advance. For cancellations less than 30 days, a 20% fee will be charged for the final cost of the event. Cancellation of less than seven days may incur a fee of 40% of the final cost for the event, which is the deposit.
4. Liability
- Our liability is limited to the extent permitted by Australian law. We are not liable for any indirect or consequential damages.
5. Changes to Terms
We may update these terms periodically. Please review them regularly.
6. Governing Law
- These terms are governed by the laws of NSW, Australia.
For any questions, please get in touch with us at [email protected].
Cookie Policy
Effective Date:12/9/2024
Our website uses cookies to enhance your experience. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small data files stored on your device that help us understand how you use our site.
2. Types of Cookies We Use
Essential Cookies:** Necessary for site functionality.
Performance Cookies:** To analyze site usage and improve our service.
Functionality Cookies:** To remember your preferences.
3. Managing Cookies
You can manage your cookie preferences through your browser settings. Refer to our Privacy Policy for more information.
4. Third-Party Cookies**
We may use third-party services that set cookies. [Refer to their privacy policies for details.]
For questions about our cookie practices, please contact us at [email protected].
Refund and Return Policy
Effective Date: 12/9/2024
For our sommelier services, wine dinners, wine consulting, and mobile wine bar, please review our refund and return policy:
1. Cancellations**Full refunds for cancellations made prior 30 days in advance. For cancellations less than 30 days, a 20% fee will be charged for the final cost of the event. Cancellation of less than seven days may incur a fee of 40% of the final cost for the event, which is the deposit.
2. Refund Process**
- Refunds are processed within 7 business days using the original payment method.
3. Issues with Services**
Contact us within 14 days of the event if there are any issues with our services for resolution.
For more information, contact us at [email protected]
Accessibility Statement
Effective Date:12/9/2024
Buono wines is dedicated to ensuring that our website and services are accessible to everyone, including individuals with disabilities.
1. Accessibility Features**
We strive to adhere to Web Content Accessibility Guidelines (WCAG) 2.1.
Features include text alternatives for images and accessible navigation.
2. Feedback and Support**
- If you encounter accessibility issues or need assistance, please get in touch with us at [email protected] We welcome your feedback and are committed to ongoing improvements.
3. Ongoing Efforts
We regularly review and update our accessibility practices.
For more information or assistance, contact us at [email protected]